Also use of chat is much more cost less than telephone which is common tool to communicate. Regardless of whether you select Pars Support or another system as your online support system, ensure that you reduce your support costs substantially and will be cause of increase of your incomes. Knowledge Base Most of the questions that customers of a product or services have are those which have been proposed by other customers. Due to presence of such facilities on your online support system, most of users prefer to use these facilities instead of making phone calls. Even you can save your time if a customer has not noted available knowledge base and proposed his problem and questions through the Ticket, Email or Chat, by linking respective encyclopedias to him.
This means that a user can chat with several experts simultaneously, while experts can send a private message to consult with each other. Live Chat When Users need to troubleshooting or getting answer as force majeure, Online Chat is the best option. A member can send question from ticket system for a group or even a particular expert and receive reply in the next time. Users can also view their respond in their Mailbox or by login to online support system view, following and response to them through web. Knowledge Base Most of the questions that customers of a product or services have are those which have been proposed by other customers. Online chat is valuable not only for customers support but use of that in field of sales increases services and products sales of firms. Most of users refer to the website of firms to receive support services and absence of a support system will increase phone contacts and face to face contacts and thus will reduce speed of your growth and progress. Dialogue conference is one of the Benefits of Online chat. Successful firms that consider these tools as a necessary tools and offer multilateral support services get profit from positive outcomes of such system like increment if users due to rise of confidence level of them, decrease of contacts to firm and thus free time to develop and growth and reduction of support costs. Reduce your phone calls With presence of most applicable tools of Pars Support software such as Chat, Ticket, Knowledge base, Help , your calls will reduce substantially and you just concentrate on development and sales of your products and services. Pars Support is online support software or in other word it is Help Desk Software. In the meantime experts can forward received requests or tickets to each other or consult with each other by using private message and then send response to the user. Managers are able to manage and view cycle of respond which is traversed between different users and experts easily or manage and view latency duration of unanswered tickets by observing presence tickets. Pars Support Whether such a system is needed? With change of employee at your firm always there are concerns that whether new staff could solve customer's problems and questions or not? Regardless of whether you select Pars Support or another system as your online support system, ensure that you reduce your support costs substantially and will be cause of increase of your incomes. Since new employee also can match a reliable answer by referring available knowledge base and then transfer to users. Presence of tools that can be response to user's requirements and to advise at the same time would be considered one of the essential tools at sales unit. Due to presence of such facilities on your online support system, most of users prefer to use these facilities instead of making phone calls. Making archive of accomplished conversations between users and experts makes managers to be informed about the process of conversation and service to experts of their own firm or organization easily and with no concern. Nowadays most of users seek their product or service firm on internet. When an administrator or one of members sends ticket through the panel, his ticket is saved on panel and as well as sent to the corresponding person. One of the firm manager's concerns is about supervision and the way of expert's responding to users. Also use of chat is much more cost less than telephone which is common tool to communicate. Also transmission of data through chat is more secure than telephone, since probability of getting wrong concepts in auditory telephone is more than documents chat. You can ask from your customers to detoxify their problems and questions before making call through the available knowledge base by exposing their questions and problems in the form of knowledge base.
Video about pars chat:
PARS Chat Show 013 - INTERVIEW JACLYN SMITH
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